English for Hotel and Catering Industry

ST NICOLAS SCHOOL offers this course which contains simple, functional language needed to work with customers and colleagues in different situations, from receiving reservations to dealing with complaints.

Focus is on key phrases and thematic vocabulary. The themes reflect the real contexts that the students will encounter in their work.

The course covers the following thematic units:

  • Telephoning
  • Receiving reservations
  • Apologising
  • Receiving guests
  • Polite  requests and answers
  • Instructions
  • Asking for information
  • Giving information
  • Answers to requests and complaints
  • Describing meals
  • Providing help and advice
  • Paying
  • Greetings